Refund and Returns Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to help.

1. Returns

• Eligibility: Items may be eligible for return within 30 days of purchase if they are unused, in their original packaging, and accompanied by proof of purchase.
• Non-Returnable Items: Certain products may be exempt from returns, including perishable goods, custom-made items, and sale items. These exceptions will be clearly noted on the product page.
• Return Process: To initiate a return, please contact our customer service team at [luckycover97@gmail.com] or [Customer Service Phone Number]. We will provide you with a return authorization and instructions for returning your item.

2. Refunds

• Refund Eligibility: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days.
• Refund Method: Refunds will be issued to the original payment method used during purchase. For bank or credit card transactions, it may take additional time for the refund to reflect in your account depending on your financial institution.
• Partial Refunds: In some cases, only partial refunds are granted for items that are returned damaged, missing parts, or otherwise not in their original condition.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us, and we will guide you through the process.

4. Return Shipping

• Shipping Costs: The customer is responsible for covering return shipping costs unless the item was received damaged or incorrect. Shipping costs are non-refundable.
• Return Label: In cases where we provide a return label, the cost of return shipping may be deducted from your refund amount.

5. Cancellations

Order Cancellations: Orders can be canceled within 24 hours of purchase. After this period, if the order has already been processed or shipped, cancellation may not be possible, and the item will be subject to the return policy.